Terms of Service

Last updated September 20, 2026

1. Agreement
2. The Services
3. Accounts and sign-in
4. Acceptable use
5. Customer data
6. Intellectual property
7. Fees
8. Third-party services
9. Term, suspension, and termination
10. Disclaimers
11. Limitation of liability
12. Indemnification
13. Governing law and disputes
14. General
15. Contact

1. Agreement

These Terms of Service ("Terms") are a contract between Mission R LLC ("Mission R", "we", "us") and you, or the organization you represent ("you", "Customer"). They apply to missionr.ai (the "Site") and to the Mission R application and related services (the "Application"; together, the "Services").

By accessing or using the Services you agree to these Terms. If you are using the Services for an organization, you confirm that you have authority to bind it. If you do not agree, do not use the Services.

If you and Mission R have signed a separate agreement, such as a services agreement, order form, or statement of work, that agreement controls where it conflicts with these Terms. Our Privacy Policy explains how we handle personal information and is not part of a contract for services beyond what it states.

The Services are for business use only. You must be at least 18 years old.

2. The Services

The Site describes our consulting and delivery services. The Application is a multi-tenant control plane: each customer organization has its own tenant, role-based access, and isolated data stores. We may improve, change, or discontinue features. If we make a change that materially reduces the core functionality of the Application for paying customers, we will give reasonable notice.

Consulting and delivery work is governed by the agreement or statement of work for that engagement, not by these Terms alone.

3. Accounts and sign-in

• The Application uses single sign-on through your organization's identity provider. It does not use passwords. Access depends on your email domain being linked to your organization's tenant.
• Your organization's owners and administrators decide who has access and which role each person holds. You are responsible for that access and for everything done under accounts in your organization.
• Keep your identity provider account secure. Tell us promptly at michael@missionr.ai if you suspect unauthorized access.
• Give us accurate information and keep it current.

4. Acceptable use

You and your users will not:

• break the law or infringe anyone's rights when using the Services;
• probe, scan, or test the vulnerability of the Services, or bypass authentication, tenant separation, or access controls, except as part of security research we have authorized in writing;
• access another tenant's data or attempt to;
• introduce malware, or interfere with or overload the Services;
• use the Services to store or send unlawful, harmful, or infringing content, or content you have no right to use;
• reverse engineer or copy the Application, or use it to build a competing product, except where the law does not allow this restriction;
• resell or provide the Services to third parties except as our agreement with you allows; or
• store sensitive regulated data (for example payment card numbers, government identification numbers, or health information) unless we have agreed in writing that the Application is suitable for it.

5. Customer data

• You own it. As between you and Mission R, you keep all rights in the information and content that you or your users put into the Application ("Customer Data").
• Our limited license. You give us permission to host, process, and display Customer Data only as needed to provide and secure the Services, provide support you request, and comply with law.
• No other use. We do not sell Customer Data, and we do not use it to train artificial intelligence models.
• Your responsibility. You are responsible for Customer Data and for having the rights, notices, and consents needed to put it into the Services, including for any personal information about your own customers or staff.
• Personal data. When we process personal information in Customer Data for you, we act as your processor or service provider. If you need a data processing agreement, ask us at the address in Section 15 and we will provide one.
• Export and deletion. You can ask us for a copy of your Customer Data during the term and for a reasonable period after it ends. After that we will delete it as described in the Privacy Policy, unless the law requires us to keep it.

6. Intellectual property

Mission R owns the Services, including the software, design, documentation, and our names and logos, and all related rights. Except for the limited right to use the Services under these Terms, we grant you no rights in them. Deliverables created for you under a separate statement of work are governed by that agreement.

If you send us feedback or suggestions, you allow us to use them without restriction or payment, and without attributing them to you.

7. Fees

The Site and these Terms do not set prices. Fees, invoicing, and payment terms are set out in your order form or statement of work. Unless it says otherwise, fees are non-refundable, and you are responsible for applicable taxes other than taxes on our income.

8. Third-party services

The Services depend on third parties, including your identity provider (such as Google Workspace) and our hosting providers. Their services are governed by their own terms, and we are not responsible for them. We may provide links to other sites; we do not control and are not responsible for them.

9. Term, suspension, and termination

• These Terms apply from when you first use the Services until your access ends.
• You may stop using the Services at any time. Either of us may end an agreement for the Application by written notice as the applicable order form allows.
• We may suspend or restrict access if needed to protect the Services or other customers, if you breach these Terms, or if we are required to by law. Where reasonable, we will tell you first and limit the suspension to what is necessary.
• When access ends, your right to use the Application stops. Sections that by their nature should survive (including 5 for export and deletion, 6, 10, 11, 12, and 13) will survive.

10. Disclaimers

The Services are provided "as is" and "as available." To the fullest extent the law allows, Mission R disclaims all warranties, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not promise that the Services will be uninterrupted, error-free, or completely secure. Any warranties or service levels that apply to a paid engagement are only those stated in your signed agreement.

11. Limitation of liability

To the fullest extent the law allows:

• neither party will be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, or data, even if told of the possibility; and
• Mission R's total liability arising out of or relating to the Services or these Terms will not exceed the amount you paid Mission R for the Services in the twelve (12) months before the event giving rise to the claim, or US$100 if you have paid nothing.

These limits do not apply to liability that cannot be limited by law, to a party's fraud or willful misconduct, or to your obligations under Section 12. Some jurisdictions do not allow certain limits, so parts of this section may not apply to you.

12. Indemnification

You will defend and indemnify Mission R and its officers, members, employees, and contractors against third-party claims, and resulting losses, damages, and reasonable legal fees, arising from (a) Customer Data or your users' content, or (b) your or your users' use of the Services in breach of these Terms or of law. We will tell you promptly of any claim, give you reasonable cooperation at your cost, and let you control the defense, though you may not settle a claim in a way that admits fault for us without our consent.

13. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules. Before either of us starts a formal proceeding, we will try in good faith to resolve the dispute informally for at least 30 days after written notice. Any claim that is not resolved will be brought exclusively in the state or federal courts located in Delaware, and each of us consents to their jurisdiction and venue. Either party may seek an injunction in any court to protect its intellectual property or confidential information.

14. General

• Changes. We may update these Terms. We will post the new version here with a new date, and for material changes we will give additional notice, such as an email to workspace owners. If you keep using the Services after a change takes effect, you accept it. If you disagree, stop using the Services.
• Entire agreement. These Terms, together with any signed agreement and the Privacy Policy, are the whole agreement about the Services and replace earlier discussions about them.
• Assignment. You may not assign these Terms without our consent, except to a successor to substantially all of your business. We may assign them to an affiliate or a successor to our business.
• Severability and waiver. If a provision is unenforceable, the rest stays in effect. Not enforcing a provision is not a waiver of it.
• Force majeure. Neither party is liable for delays caused by events beyond its reasonable control, such as outages of internet or cloud infrastructure, natural disasters, or acts of government.
• Notices. We may notify you by email or by posting in the Services. You may notify us at the address below.
• Relationship. We are independent contractors. There is no partnership, agency, or joint venture between us.

15. Contact

Mission R LLC
Email: michael@missionr.ai